Navigating your customer portal with Succly

How to Navigate Your Succly Customer Portal

Managing your Succly subscription is easy once you know where to look. Here is a quick walkthrough to help you access your customer portal and make any updates you need.

Prefer a visual walkthrough? We’ve attached a short video below that shows exactly how to access and navigate your Succly customer portal step by step.

How to sign in to your customer portal

1. Go to account.succly.com
   

2. Enter the email address you used when you signed up   
   

3. You will receive a six-digit code sent to that email

4. Enter the code and click Submit

That is it. You are now signed in.

What you can do inside your portal

Once logged in, click Manage Subscription. From there, you can:

• View upcoming orders

• Review past orders

• Add products to your subscription

• Update your shipping address

• Update your credit card or payment method (if you use shop pay see below)

• Skip a month

• Pause your subscription

• Cancel at any time

Skipping vs pausing explained

• Skipping only skips the next upcoming month. After that, your subscription resumes as normal. You can confirm this by checking your upcoming orders, which will show that the next month is skipped.

• Pausing stops future shipments entirely until you log in and resume. 

Shop Pay

If you use Shop Pay as your payment method and are unable to update your card inside your customer portal, please reach out to us directly. Shop Pay manages payment details separately, and sometimes cards can be automatically removed or revoked if they expire or are reissued by your bank.

We can send you a secure link that allows you to safely update your Shop Pay payment method. Once it’s updated through that link, we’ll sync it to your subscription on our end.

Since Shop Pay payment information is not updated inside the customer portal, contacting us first is the quickest way to get everything reconnected.

Need help signing in?

If you ever have trouble accessing your portal, you can always reach out to us. We are happy to send you a direct link, which signs you directly into your customer portal with no code or extra steps required.

You can also find a direct access link in the confirmation email you received when you first signed up.

If you need help at any point, just reach out. We are always here to help make managing your Succly subscription simple and stress-free.

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