FAQ's

Browse our FAQs below. Still curious? Reach out anytime, we're happy to help!

Succly is a succulent and cacti grower offering a hand curated subscription box delivered straight from our farm in Fallbrook, California. We've been growing beautiful plants for generations on 5 acres, across 10 greenhouses. Whether you're new to succulents or a lifelong fan, we deliver joy in every box.

Every Succly Box includes two hand selected 2 inch succulents, each grown right here at our family nursery. Our plants are typically 12 to 16 weeks post propagation, giving them time to establish healthy root systems before they’re shipped to you.
You’ll also receive two detailed care cards, one for each plant, featuring original artwork and care instructions specific to that variety. Every month is a surprise, and we carefully curate each box so you can grow your collection with confidence.
From time to time, boxes may also include limited edition or seasonal themes like rare varieties, color coordinated pairs, or holiday inspired surprises.

You will receive a box once a month. You'll be billed monthly on the day you sign up, and your box will ship out 2-5 days after each billing date.

You can skip, pause, or cancel your subscription anytime by logging into your customer portal at account.succly.com.

If you don’t want to be charged for your next box, just make sure to skip, pause, or cancel before your next billing date. Once an order has been processed, we’ll begin preparing it for shipment and won’t be able to stop that month’s order.

We don’t offer single boxes, but we do have a 3-month option. You pay upfront and get one box each month for three months, no subscriptions, no recurring billing, no hassle.

Not necessarily. Succulents can grow perfectly well without fertilizer, especially if they’re repotted into fresh soil every year or two. However, a light feeding during their active growing season can encourage healthier growth, stronger roots, and more vibrant colors.

Want to learn when to fertilize, what type to use, and when to skip it altogether? Check out our blog, Do Succulents Need Fertilizer?

Every succulent is individually wrapped and carefully secured to minimize movement during transit. We’ve spent years refining our packaging to help protect your plants on their journey, and every box is checked for movement before it leaves our nursery to make sure everything stays in place.

While it’s normal for a little soil to shift or an older leaf to come loose during shipping, your succulents are packaged with a lot of care so they arrive healthy and thriving.

Yes. If your plant arrives damaged, email customerservice@succly.com within 3 days of delivery with:
• A clear photo of the plant
• Your order number
• A brief note about the issue

We’ll send a replacement or refund, no worries!

Absolutely! You’re in full control of your subscription and can cancel, skip, or pause at any time by logging into your customer portal. Your customer portal is located at the top right hand side of our website or in your first email you received after you signed up. You can also log in via account.succy.com

Here’s how:
    1.    Log into your customer portal using the email you used at checkout.
    2.    Once you’re in, you’ll land on your profile page.
    3.    In the top right corner, click “Manage Subscription.”
    4.    From there, you’ll see options to pause, cancel, or skip your next box.

Just be sure to make changes before your next billing date to avoid being charged for the upcoming box.

We currently ship anywhere within the United States, including Alaska, Hawaii and Puerto Rico. Due to plant regulations, we're unable to ship internationally at this time, but we're rooting for it in the future!

Some succulents are considered pet safe, while others can be toxic if ingested. Because every month’s plants are different, we recommend keeping all plants out of reach of curious pets whenever possible.

For each variety you receive, you’ll find pet safety information in the blog linked on your care card, along with detailed care instructions and other helpful information.

No. Part of the fun of a Succly subscription is the monthly surprise, so you can’t choose the plants included in your box.

However, we reveal each month’s plants on the 1st of every month through email and on our social media. If that month’s varieties aren’t a good fit for your collection, you can easily skip that shipment in your customer portal before your next billing date.

Looking for something specific? We also offer a growing selection of individual succulents and larger sizes on our website.

Every succulent from Succly includes a detailed care card. Each care card also features a QR code that links directly to a blog with even more in depth care information, including watering, lighting, dormancy, propagation, pet safety, common issues, and more.

In general, most succulents thrive in bright light, well draining soil, and should only be watered once the soil has dried out completely. Because every variety has slightly different needs, we recommend following the care information provided for the specific succulent you receive.

You can also explore our collection of blogs for general succulent care tips and detailed information on every variety we’ve featured.

You can reach us at customerservice@succly.com , contact us page or call or text us at 920-2-Succly. We're here to help and love hearing from our customers!

Succulents are living plants, and natural variation in size, shape, and growth stage is completely normal. Even within the same variety grown side by side, some plants grow taller while others grow outward and fill in sooner. All of our plants are grown and shipped in 2-inch pots and are selected to be healthy, well rooted, and established. While the exact height or fullness may vary month to month, the plants you receive are the same varieties shown and are chosen for overall health rather than uniform appearance.

Easy peasy! 🌿

Just log in to your Customer Portal. From there, you can:

• Update your shipping address so your plants go to the right place

• Edit your payment info to make sure your next box is good to go

Changes made before your next billing date will apply to your upcoming box. If you need help, feel free to reach out to us at hello@succly.com we’re always here to help things run smoothly!

A little loose soil is completely normal. Because we ship real, rooted succulents, some of the potting mix may shift during transit as your package makes its way to you.

To help minimize this, each succulent is individually wrapped and carefully secured before it leaves our nursery. The wrapping helps keep the soil contained around the plant and catches any loose potting mix.

Even with careful packaging, a small amount of loose soil is expected during shipping. Simply brush away any excess soil or return it to the pot if you’d like. Your succulent is still healthy, rooted, and ready to thrive.

We want you to love your Succly plants! Here’s exactly what our guarantee covers, and what it doesn’t, so you know when to reach out and when your plant is just doing its thing.

What’s Covered

We’ll replace your plant if it arrives with:
    •    Broken stems or crushed rosettes
    •    Dead on arrival (limp, brown, or no signs of life)
    •    Mushy or rotting leaves
    •    Severe root damage (roots completely detached or missing)
    •    Excessive leaf loss (more than just a couple leaves, enough to affect the health of the plant)
    •    Pest infestation on arrival (rare, but covered if documented with photos)

Send us a photo within 72 hours of delivery so we can take care of it right away.

What’s Not Covered

Some things may look unusual at first but are actually normal for succulents. These do not qualify for a replacement:
    •    Loose or spilled soil (plants may shift during transit, just tuck them back in)
    •    One or two missing leaves (doesn’t affect plant health)
    •    A yellow leaf or two
    •    Long stems (normal growth habit, not damage)
    •    Minor cosmetic imperfections such as small scars or blemishes. We call these beauty marks.
    •    Slight color changes from shipping stress (plants settle back in with light and care)
    •    Dry soil (we ship dry on purpose to keep roots safe during transit)
    •    Normal seasonal changes (some succulents go dormant and may look less vibrant for a time)

Why We Do This

Succulents are hardy, but they’re also living things. Our guarantee protects you from actual losses, while also helping you understand what’s just part of a plant’s natural life.

If you’re ever unsure, just send us a quick photo. We’re always happy to help you tell the difference between “shipping mishap” and “totally normal succulent behavior.”

Healthy plants and happy customers are what Succly is all about. 💚

At checkout, just look for the “Enter Promo Code” box, it’s right before you complete your order.

Type in your code, hit Apply, and you’ll see the discount automatically update your total. Easy savings, plant friend!

Having trouble? Shoot us a message hello@succly.com and we’ll help you out.

Yes and it makes the cutest gift ever! 🎁🌱

When you’re on the Succly box product page, you’ll see the option “Is this a gift?"
Write your message in the box below and we’ll make sure it’s included in their box.

Make sure to enter their name and shipping in the shipping address at checkout (not yours) and we’ll take care of the rest! Your gift will arrive beautifully packaged with no pricing included, just planty love.

You can then log in to your portal and cancel or change the subscription at any time.

Want to send multiple gifts? You can place separate orders for each recipient, or reach out to us for help with bulk gifting.

At Succly, we care deeply about both your plants and the planet. That’s why, when extra protection is needed for our most delicate succulents, we carefully selected POF (Polyolefin) shrink wrap instead of traditional plastics.

*Plant Safe: POF contains no harmful chemicals or chlorine, making it safe for your plants (and for you!).

*Eco Friendlier: Unlike PVC, POF doesn’t release toxic fumes and is fully recyclable in many areas.

*Crystal Clear: It keeps your succulents beautifully visible and protected during shipping, while staying soft and flexible.

*Only When Necessary: We only use shrink wrap when a particular plant needs extra care to arrive safely. Many of your plants will ship with no plastic at all!

*We’re also actively researching more biodegradable options for the future!

Why is my cactus wrapped in plastic?

We use a clear protective wrap so you can see your cactus right away while still keeping those sharp spines contained. This helps prevent accidental pricks while you’re unpacking and keeps the plant secure during transit. As an added bonus, the plastic we use is recyclable, so please recycle it after unwrapping.

How should I safely unwrap my spiky cactus?

Simply unwrap slowly and carefully. You can gently pull the plastic away from the cactus, or use scissors to carefully cut along the edge if you prefer. We recommend holding the pot or using tongs or newspaper if you’re concerned about those tiny spines.

Is the packaging safe for the plant?

Absolutely! We make sure the wrap is snug enough to protect, but loose enough to allow airflow and prevent any damage to the plant.

We want you to feel confident planting with your Succly PIY Kit. You’ll find two cuttings for each plant in your PIY kit, one to plant in the included pot, and a backup cutting just in case. You can store the backup in a cool, dry spot out of direct sun, or plant it in your own pot if you’d like a second one!

We try to change the plants every 3 months, selecting varieties that thrive best during that season. This keeps your PIY box fresh, fun, and perfectly timed for healthy growth.

We add a layer of moss on some succulents to help them travel safely. During shipping, dry soil can shift or spill out of the pot. The moss acts as a soft cover that keeps everything in place so your plant arrives neat and tidy.

You can gently remove it. It’s purely for protection during shipping and won’t affect the health of your succulent.

When do you ship orders?

We ship orders Monday through Friday. We do not ship on Saturdays or Sundays. Weekends are reserved for watering and plant care.

How long does shipping take?

Outside of the holiday season, most boxes arrive within 3 to 5 business days after shipment.

During holiday peak shipping periods, delivery times may be longer due to USPS delays that are outside of our control. While many boxes still arrive within 3 to 5 days, some may take longer during these high volume times. We understand how frustrating that can be and truly appreciate your patience.

Do you offer tracking?

Yes. Every order comes with full tracking. As soon as your box ships, you will receive a tracking number by email so you can follow your package every step of the way.

What carrier do you use?

We currently ship using USPS. Once your package is scanned into the USPS system, delivery timing and routing are managed by them. While we always ship promptly and carefully, we do not have the ability to control delays, routing changes, or missed scans once USPS has your box.

Why can’t you ship right after watering?

Succulents must have dry soil before shipping. Shipping plants while the soil is wet greatly increases the risk of rot, mold, and damage during transit. We water on weekends so plants can properly dry and safely travel during the week.

What if my tracking is delayed or looks confusing?

Sometimes USPS tracking may appear stalled, show unusual routing, or skip scans. This is common during busy shipping seasons. As long as your tracking is still active, your box is still moving through the network. If tracking ever appears completely stuck for several days, you are always welcome to reach out so we can investigate.

It’s completely normal for a few leaves to come loose during shipping. Succulents are hardy plants, and losing a couple leaves won’t hurt them at all. We pack each plant carefully, but sometimes USPS gives them a little shake on the way. If the rest of your plant looks healthy, it’s perfectly fine you can even try propagating the fallen leaves!

If you ever receive a plant that looks damaged or it’s more than just a few leaves, please reach out to us. We have a Succly Plant Guarantee and will always make it right.

We recommend waiting one week before repotting your succulents. This gives them time to rest and recover from their journey.

During shipping, succulents spend several days boxed up without light or airflow. The succulents just , and the sudden change to new soil, light, and watering can stress them. By letting them settle in their starter pots for a week, you give the roots a chance to breathe, adjust to their new environment, and start growing again before any big changes.

After that rest period, you can gently move them into their new pots with fresh, well-draining soil. Always water sparingly and let the soil dry completely between waterings.

We recommend sizing up gradually when repotting succulents. A pot that’s too large can hold too much soil, which holds moisture too long and increases the risk of rot.

For our 2” succulents
• Best pot size: 3”
• Max recommended pot size: 4”
We don’t recommend going larger than 4” right away.

For our 4” succulents
• Best pot size: 5”
• Max recommended pot size: 6”

And so on for other sizes. 1 to 2 sizes bigger.

Why not pot into a much bigger container?

As a general rule, avoid repotting into a pot that’s more than 1–2 sizes larger than the current pot. Bigger pots hold more soil, and more soil holds more moisture. That can cause:
• slow drying
• root rot
• mushy leaves
• plant stress

The healthiest method is to go up 1–2 inches at a time as the succulent grows.

Extra Tip if Your Pot Is Bigger Than Recommended

If you’re using a pot that’s much larger than the succulent’s root ball, only water around the base of the succulent, not the entire pot of soil. This helps prevent excess moisture from sitting in unused soil and keeps the roots from staying wet too long.

Why do succulent sizes vary?

Succulents vary naturally by variety and growth habit. Some grow tall and upright, while others stay compact or spread outward. Even within the same pot size, certain succulents will look fuller than others depending on the variety and growth stage. You can read more about succulent growth habits here.

Will my plants look exactly like the photos?

We photograph the exact featured varieties we’re shipping that month. Because succulents grow naturally and each plant is unique, your plants may vary slightly in shape, color, and fullness, but they will always match the featured varieties and arrive healthy.

What if I prefer fuller or larger looking plants?

Some varieties naturally look fuller than others. We announce the monthly lineup on the 1st of every month (email + social), and subscribers can skip any month directly in the customer portal if that month’s plants aren’t their preference.

The truth is, there isn’t one “perfect” succulent soil.

The best soil depends on where you grow, your climate, how much light your plants receive, and even your watering habits. A mix that works beautifully for someone growing outdoors in Arizona may not work well for someone growing indoors in a humid apartment.

To learn why, read our guide:
→ The Truth About Succulent Soil: Why There’s No Perfect Mix

We ship with soil because it ensures your succulents stay hydrated and stable during transit. We ship dryer and control moisture levels so there’s no risk of rot and it gives you an easier transition when potting them at home.

Does bare-root shipping stress the plant?
In many cases, removing the root ball or handling the roots can slow down the plant’s transition to its new home. By shipping with their root ball intact we give your succulents a better adjustment period.

Is bare-root better for the plants?
Bare-root can be useful in some cases but we’ve found that our method ensures both plant health and ease for you when you receive them. Our track record shows our plants arrive healthy and ready to thrive.