Cancellation policy

CANCELLATION POLICY

Subscription Management

Some products offered by Succly are sold as recurring subscriptions. By purchasing a subscription, you agree to automatic recurring billing at the frequency selected at checkout.

Your subscription will automatically renew on your billing date unless canceled prior to that date.

How to Cancel or Modify

You may pause, skip, or cancel your subscription at any time through your account portal. Links to manage your subscription are included in your order confirmation and renewal emails.

To avoid being charged for the next cycle, cancellations or changes must be made before your scheduled billing date.

Effect of Cancellation

Cancellation stops future renewals only. It does not cancel or refund orders that have already been processed or shipped.

Once a renewal order has been processed, it cannot be canceled solely because the subscription was not canceled before the scheduled renewal date.

Account Responsibility

Customers are responsible for managing their subscription settings and ensuring account information, including email address and payment details, remains current.

If you experience difficulty accessing your account, you must contact us prior to your renewal date for assistance.

Disputes

If you believe a billing error has occurred, please contact us directly at hello@succly.com before initiating a chargeback. Failure to cancel prior to renewal does not constitute grounds for chargeback.

 

SUBSCRIPTION PLANT VARIETIES

Each Succly subscription box features different succulent varieties selected for that month. The varieties change monthly.

Photos displayed on our website, product pages, advertisements, and other promotional materials may include sample boxes and plants from current or previous months and are provided as examples of the types of plants included in our subscription. Plants pictured in sample photos are not guaranteed unless specifically identified as the current month’s featured varieties.

The current month’s featured plants are revealed on the 1st of each month and are available through our website, email, and social media.

By purchasing a subscription, customers acknowledge and agree that plant varieties change monthly and that sample photos do not represent a guarantee of the varieties they will receive. Receiving the designated varieties for the applicable month constitutes correct fulfillment of the subscription order and is not grounds for cancellation, refund, exchange, or payment dispute based solely on variety preference.