Refund policy

REFUND POLICY

Because we ship live plants, we do not accept returns or exchanges.

Succly Plant Guarantee

We put great care in packaging and shipping healthy plants. If your plant arrives damaged or nonviable, please email us a clear photo within three (3) calendar days of confirmed delivery.

Claims submitted after three (3) days of delivery are not eligible for replacement or refund.

To process a claim, please include:
• A clear photo of the plant and packaging
• Your order number
• A brief description of the issue

Send your claim to: customerservice@succly.com

If your claim qualifies under our Plant Guarantee, we may offer a replacement plant or store credit at our discretion. Refunds, when issued, are limited to the value of the affected plant and do not include original shipping costs.

Shipping & Address Accuracy

Customers are responsible for ensuring the shipping address entered at checkout is correct.

We are unable to modify shipping addresses once an order has shipped. If an address needs to be updated, you must contact us immediately after placing your order. We cannot guarantee changes once the order has been prepared or shipped.

Succly is not responsible for orders delivered to an incorrect or incomplete address provided at checkout.

Shipping costs are non-refundable once an order has been processed and shipped.

Subscription Renewals

Because subscriptions are billed automatically, renewal charges are nonrefundable once processed. If you wish to cancel, pause, or modify your subscription, changes must be made before your next billing date.

SUBSCRIPTION PLANT VARIETIES

Each Succly subscription box features different succulent varieties selected for that month. The varieties change monthly.

Photos displayed on our website, product pages, advertisements, and other promotional materials may include sample boxes and plants from current or previous months and are provided as examples of the types of plants included in our subscription. Plants pictured in sample photos are not guaranteed unless specifically identified as the current month’s featured varieties.

The current month’s featured plants are revealed on the 1st of each month and are available through our website, email, and social media.

By purchasing a subscription, customers acknowledge and agree that plant varieties change monthly and that sample photos do not represent a guarantee of the varieties they will receive. Receiving the designated varieties for the applicable month constitutes correct fulfillment of the subscription order and is not grounds for cancellation, refund, exchange, or payment dispute based solely on variety preference.

Carrier Issues

Delivery issues, including lost, stolen, or misdelivered packages, must be reported within three (3) calendar days of marked delivery so we can initiate a carrier investigation. Claims reported after this window are not eligible for replacement or refund.

Courtesy Accommodations

We care deeply about our customers and may offer courtesy solutions at our discretion. Courtesy accommodations do not modify this policy.