Succly Plant Guarantee

We guarantee your plants will arrive healthy and ready to grow.

We want you to love your Succly plants! Every plant is hand packed with care and shipped out healthy and happy. Our packaging is designed to protect your plants during transit, but on rare occasions shipping delays or mishandling can cause damage. If anything arrives less than perfect, we’ll make it right.

Here’s exactly what our guarantee covers, and what it doesn’t, so you know when to reach out and when your plant is just doing its thing. 🌱

What’s Covered

We’ll replace your plant if it arrives with:
    •    Broken stems or crushed rosettes
    •    Dead on arrival (limp, brown, or no signs of life)
    •    Mushy or rotting leaves
    •    Severe root damage (roots completely detached or missing)
    •    Excessive leaf loss (more than just a couple leaves, enough to affect the health of the plant)
    •   Pest infestation on arrival (very rare, we routinely inspect and take preventative measures, but covered if documented with photos)


Send us a photo within 72 hours of delivery so we can take care of it right away with a replacement or full refund. 

What’s Not Covered:

Some things may look unusual at first but are normal for succulents. These do not qualify for a replacement:

• Loose or shifted soil. Plants can move in transit. Gently tuck them back in.
• One or two missing leaves. This does not affect plant health.
• A few yellow or dried lower leaves. Succulents naturally shed older leaves as they grow.
• Long stems. This is a normal growth habit for many varieties.
• Minor cosmetic imperfections such as small scars or blemishes. We call these beauty marks. 
• Temporary color changes from shipping stress. Plants settle in once they receive proper light.
• Dry soil. We ship dry to keep roots safe during transit.
• Seasonal dormancy. Some varieties rest at certain times of year and may look less vibrant.

Why We Do This

Succulents are hardy, but they’re also living things. Our guarantee protects you from actual losses, while also helping you understand what’s just part of a plant’s natural life.

If you’re ever unsure, just send us a quick photo. We’re always happy to help you tell the difference between “shipping mishap” and “totally normal succulent behavior.”

Once your plants are in your care, their success depends on factors like watering, light, temperature, and soil conditions, all of which are outside of our control.  We’re always happy to offer care guidance, but replacements can only be offered for plants that arrive in poor condition.  However, we know many customers are new growers and while we can't always guarantee a replacement after it's in your care,  if it’s been less than a few months and you’re worried about your plant, please don’t hesitate to reach out, we truly want you to be successful with your plants and we’ll help however we can.

It's really important to us that you know you’re not on your own after delivery. We’re not here to send you plants and disappear.

We also share care guidance in every box, on our website, social media, and email. If you ever have questions or need support, please reach out. We’re happy to help you troubleshoot.

Healthy plants and happy customers are what Succly is all about. 💚